I cannot recommend this dealer highly enough. I recently purchased a Toyota Avensis from them, which was priced fairly considering its age and mileage. Despite the five-hour drive to reach them, the car was prepared and ready for me upon arrival. After thoroughly inspecting the vehicle and deciding to proceed with the purchase, we were assisted by a gentleman named Gordon. He was exceptionally patient and never rushed us through the process. There were no high-pressure sales tactics; instead, he left us with the car and keys, encouraging us to take all the time we needed to ensure it was the right choice for us. We also completed a part-exchange, for which they offered a very fair price. What truly stands out, however, is the exceptional service I've received since bringing the car home. Unfortunately, through no fault of the dealer, an issue arose with the electronic handbrake. When I brought this to St. Michael's attention, they promptly agreed to allow me to take the car to my local Toyota dealer for diagnosis. It turned out that the necessary repair required a fairly expensive part. After forwarding the quotation to them this morning, Steve responded immediately, confirming that they would cover the full cost and had already arranged with Toyota for the work to be invoiced directly to them. I am genuinely impressed by the level of service provided by this dealer—it's unlike anything I've experienced before. Having purchased many cars in the past, both privately and from various dealers, including main dealers, the service here surpasses them all. Thank you for being one of the few dealers that truly stands by your word and doesn’t backtrack when challenges arise. Although we're not from the area, the trip to purchase our vehicle from them was entirely worth it, and I would recommend them to anyone.
